Frequently Asked Questions


Orders & Aura Readings

Every piece comes with more than just good looks. You’ll receive your product plus a link to a personalised digital aura reading and artwork of your pet (excludes gift cards or physical aura reading purchases). Consider it their personality, made visible.

You upload your pet’s photo. We interpret their energy (with a little tech, a little human instinct), and translate it into colour, traits, and a reading that feels… oddly accurate.

Not woo-woo. Just well read.

Yes. If you’re here for the insight before the outfit, you can order a standalone reading here.

Think of it as the blueprint before the styling.


Shipping & Delivery

Orders are processed quickly, but we don’t rush the important part - your pet’s reading.

  • Aura reading: within 24-48 hours
  • Shipping: calculated at checkout based on your location

Good things arrive when they’re ready. Great things arrive with intention.

Yes - icons exist globally. Shipping rates and delivery times are calculated at checkout depending on where you are.


Sizing & Product Details

We recommend measuring your pet and checking our size guide before ordering. If you’re between sizes, go for comfort - confidence looks better when it fits properly.

Most pet brands design for owners. We design for the pet.

Everything is built around personality first - colour, materials, and details that reflect who they are, not just what they are.

Yes. Style means nothing without substance. Our collars, leads, and harnesses are designed with premium materials and hardware - built to handle real life, not just good lighting.

Our medium lead hardware achieved a maximum pulling tension of 171.2 kg under laboratory pull-test conditions. This is a test result, not a recommended working load.


Returns & Exchanges

Yes - if something isn’t right, we’ll help you fix it.

Items must be unused and returned within the specified period (details on returns page).

The aura reading, however, is personal - and therefore non-refundable.

It happens. We’ll help you exchange it for the right fit - because nothing kills main character energy like a collar that doesn’t sit right. More information can be found in our returns policy.


Payments & Support

We accept all major payment methods, including instalment options where available - so you can commit to the look without the immediate heartbreak.

For anything you need, reach out to us directly at info@mypetaura.com.

We’re here to help — no bots pretending to understand your dog.


Brand & Experience

No. It’s a style brand.

We just happen to use aura as our way of reading personality - and turning it into something you can see, wear, and recognise.

Because pets aren’t basic.

They’re expressive, emotional, unpredictable - and impossible to reduce to a breed or label.

Aura is simply our way of saying: we see who they are.

You probably know your pet better than we do.

But we’re very good at listening - and even better at helping. Get in touch here.

  • Black spiral symbol on a white background
    For pets with standards

    Design-led. Personality-first.

  • Black silhouette of a dog on a white background
    Personality, styled

    Every order includes a bespoke aura reading.

  • Black asterisk symbol on a white background
    Built for real life

    Durable, comfortable, obsessively considered.

  • Black outline of a flower petal shape on a white background
    Delivered with intention

    Fast shipping, considered packaging.