The fine print - but make it considered.

Welcome to My Pet Aura. Where personality leads, and everything else follows.

These Terms exist to keep things clear between us - how you use our world, how we deliver our products, and what we both agree to by being here.

By accessing our site, purchasing from us, or engaging with our services, you agree to these Terms.

If they don’t sit right, it’s best not to proceed.

1. The Basics

1.1 These Terms were last updated on 25 April 2026.

1.2 We may refine or update them over time. If you continue using our site after changes are made, we’ll take that as agreement.

1.3 If something feels off (misuse, breach, or behaviour that doesn’t align) we reserve the right to restrict or remove access. Quietly, if needed.

2. Buying From Us

2.1 Who this is for

Our products are designed for personal use - not resale, not wholesale, not business distribution.

This is for you and your pet. That’s the relationship.

2.2 Placing an Order

You place an order → we review → we confirm → we dispatch.

• Your order is an offer to purchase
  
• Confirmation email ≠ acceptance
  
• The contract is formed when your order is dispatched
  

We may decline orders if something doesn’t add up - pricing errors, stock issues, payment problems, or suspicious activity. If we’ve taken payment, you’ll be refunded.

2.3 Pricing, Payment & Delivery

• Prices may change - we evolve, so does the pricing
  
• VAT is included; shipping is calculated at checkout
  
• Payments are subject to your bank’s approval
  
• Currency conversions or international fees are your responsibility
  
• Orders outside the UK may incur customs or import fees
  

We aim to deliver on time but delays happen (weather, carriers, life).

If your order includes pre-order items, everything ships together once ready.

2.4 Returns, Refunds & Exchanges

We get it - sometimes it’s not quite right.

Changing or cancelling an order

Contact us quickly. We’ll try to help - but once it’s processed, you may need to wait and return it instead.

Returns (UK & EU)

• 14 days to change your mind
  
• Refund issued (excluding shipping)
  
• 14–30 days: store credit instead
  

Outside UK/EU

Returns are at our discretion unless faulty.

Faulty or incorrect items

We’ll fix it - replacement or refund, including return costs.

Conditions

Items must be:

• Unused
  
• In original packaging
  
• With all tags and parts
  

We don’t accept:

• Opened food or treats
  
• Personalised items (they were made just for you)
  

Return shipping is your responsibility unless the item is faulty.

Refunds are processed within 10 days once received.

And of course your statutory rights still apply.

2.5 30-Day Guarantee

If it’s not what you expected - we want to know.

Within 30 days, if a product doesn’t meet expectations in quality, durability, or description:

→ Full refund or replacement

Same return conditions apply.

This doesn’t override your legal rights it just sits alongside them.

3. Promotions & Offers

From time to time, we run offers.

• Promotions can’t usually be combined
  
• Free gifts are tied to order value — if that changes, the gift value may be deducted
  
• Stock is limited — if something sells out, we’ll refund or offer a credit
  

Some items (like natural treats) may be excluded or non-returnable.

4. Using Our Site

4.1 Access

You’re welcome here - but for personal use only.

No copying, reselling, hacking, reverse engineering, or interfering with the experience.

4.2 Ownership

Everything you see (products, content, design) belongs to us (or our partners).

Use it respectfully.

4.3 Availability

We aim for seamless access.

Reality: sometimes things go offline.

4.4 Accuracy

We aim to be precise but occasionally details may shift.

We reserve the right to correct or update at any time.

4.5 Boundaries

Don’t use our platform to:

• Break laws
  
• Harass or harm
  
• Spread false information
  
• Upload malicious code
  
• Exploit or scrape data
  

In short: behave like someone we’d want in the room.

4.6 External Links

We may link to other sites.

They’re not ours so we can’t take responsibility for them.

4.7 Your Content

If you share content with us (reviews, images, social posts):

• You own it
  
• But you give us permission to use it - across channels, indefinitely
  

No payment, just mutual visibility.

If you send feedback or ideas we may use them. That’s how things evolve.

5. Liability (The Serious Bit)

We design with care but there are limits.

We’re not liable for:

• Indirect losses
  
• Loss of income, reputation, or opportunity
  
• Things outside our control
  

We are responsible for:

• What the law requires
  
• Negligence causing harm
  
• Fraudulent misrepresentation
  

Our total liability is limited to what you paid for the product.

6. The Rest

• Your data is handled under our Privacy Policy
  
• If one clause fails, the rest still stand
  
• You can’t transfer your rights under these Terms
  
• We can transfer ours if needed
  

These Terms are governed by UK law.

7. Contact

Questions, feedback, issues we’re listening.

Reach out here

We aim to respond quickly but we’re human.

Final Note

This isn’t just a transaction.

It’s a relationship - between you, your pet, and the things you choose for them.

We take that seriously.

And we write our terms the same way we design our products:

with intention.

My Pet Aura Limited is a company registered in England and Wales