We get it - sometimes it’s not quite right.

Changing or cancelling an order

Contact us quickly. We’ll try to help - but once it’s processed, you may need to wait and return it instead.

Returns (UK & EU)

• 14 days to change your mind
  
• Refund issued (excluding shipping)
  
• 14–30 days: store credit instead
  

Outside UK/EU

Returns are at our discretion unless faulty.

Faulty or incorrect items

We’ll fix it - replacement or refund, including return costs.

Conditions

Items must be:

• Unused
  
• In original packaging
  
• With all tags and parts
  

We don’t accept:

• Opened food or treats
  
• Personalised items (they were made just for you)
  

Return shipping is your responsibility unless the item is faulty.

Refunds are processed within 10 days once received.

And of course your statutory rights still apply.

30-Day Guarantee

If it’s not what you expected - we want to know.

Within 30 days, if a product doesn’t meet expectations in quality, durability, or description:

→ Full refund or replacement

Same return conditions apply.

This doesn’t override your legal rights it just sits alongside them.